Press Release
October 14th, 2025, Annapolis, Maryland: CXE Inc., a recognized leader in customer and employee experience solutions, is proud to announce that Lise D’Andrea, Founder and CEO of CXE Inc., will attend the 2025 ACI-NA & ACI World Annual General Assembly, Conference, and Exhibition, taking place October 25–28, 2025, at the Metro Toronto Convention Centre in Toronto, Canada.
Hosted jointly by Airports Council International – North America (ACI-NA) and ACI World, this event is widely recognized as the premier global gathering of airport and aviation industry leaders. Each year, it brings together top executives, innovators, and stakeholders from across the aviation ecosystem to explore the latest trends, technologies, and solutions shaping the future of airports worldwide.
This year’s theme, problem-solving and moving forward as a unified industry through collaboration and consensus, aligns closely with CXE’s mission to help organizations strengthen leadership, communication, and service culture through transformative learning experiences. The company’s focus on continuous learning ensures that teams are equipped to adapt to evolving passenger expectations and operational challenges.
The 2025 ACI-NA & ACI World Annual General Assembly, Conference, and Exhibition promises a forward-thinking agenda designed to position the airport industry for sustained success in the years ahead.
Attendees will have the opportunity to:
- Stay ahead of emerging trends and innovations in airport management
- Discover new solutions that enhance operational excellence and customer satisfaction
- Network with peers, partners, and industry pioneers driving aviation’s future
As part of CXE’s ongoing commitment to supporting the aviation industry, Lise D’Andrea’s participation underscores the company’s dedication to helping airports build stronger, more engaged teams that deliver exceptional passenger experiences.
For more information about the exhibition, visit https://airportscouncil.org/conference/2025-annual-conference-and-exhibition/.
To learn more about employee and customer experience strategy, visit https://www.cxeinc.com/.
About the Author: CXE, headquartered in Annapolis, Maryland, is a recognized industry leader that works with airports, hospitality, food and beverage, retail, and business and government clients to create some of the nation’s most innovative and successful customer (CX) and employee experience (EX) improvement programs. With a stronghold in the airport arena, CXE is known for designing strategic airport customer experience and service culture programs that span all airport passenger-facing teams.
CXE builds each client strategy utilizing a comprehensive approach to CX and EX, including service measurement, training, recognition and appreciation programs and performance coaching. CXE has earned the trust of airport executives and service partners, including airlines, security, TSA, retail, concessions, and duty-free operations teams in over 100 airports across North America.
CXE brings together some of the industry’s most successful customer experience professionals to help clients boost employee engagement, spark customer delight and drive organizational success.
Let’s craft a unified and thriving service culture that sets your organization apart.
