RailRestro Sets to Expand Its Services to Over 450 Stations

RailRestro, a train food delivery app and website, is looking to expand its services to over 450 stations by the end of 2022. It aims to spread its services towards South and Northeast states, especially in Tamil Nadu, Kerala, Assam, and Andhra Pradesh. Presently, it is serving food on trains at 200+ stations. However, in the upcoming 3 to 4 months, RailRestro is about to expand its services to 300 stations. 

RailRestro is the leading train e-catering service provider. It is a Patna-based food tech startup of Manish Chandra. He started the company in 2015 after realizing the lack of quality food on train.

Focusing on reaching more stations

RailRestro has served food to 3 lakh customers on trains and is eyeing to serve more customers. Presently, It is focusing on reaching more stations. It has a team to consult restaurant owners of different places to deliver food on the respective stations. The team is successfully leading towards it. However, during COVID-19, RailRestro has received fewer orders than the past 3-4 years. 

“The food ordering rate went down in the third wave of COVID-19 as people were avoiding travelling until it was necessary. But the downfall is for a few months. We will have a normal life soon. We are optimistic and looking forward to expanding our services at more stations. By this year, RailRestro will be able to serve at over 450 stations,” CEO & Director of RailRestro, Manish Chandra, said.

Planning to Scale-up Delivery Services

Currently, the partner Restaurant of RailRestro takes care of food delivery independently. The passenger goes to the RailRestro app or website and enters their PNR number to order food on train. After entering the PNR No, the system automatically fetches the information and shows a list of restaurants from the upcoming station to order food. Passengers can choose their favourite food from the menu list of restaurants. When the order gets placed, the vendor/restaurant receives notification and proceeds with the order. If the vendor doesn’t see the notification, customer service informs them regarding the order. Now restaurants pack the food and deliver it to the passenger’s seat/berth. 

With its delivery facility, RailRestro will deliver food on the train in only 30 minutes. Currently, it takes a delivery order at least 45 minutes before. 

Source: Business Standard, Business Line, Economic Times