You would remember the times when you would dial into customer support and listen to music or default voice recordings for at least 10 to 15 minutes before someone addressed your call. Not only was this frustrating for you, but it also proved to be a big problem for businesses trying to improve customer experience.
The research is clear on one thing: customers no longer base their loyalty on price or product quality alone. The buying and post-purchase experience they have plays an equally important role. Additionally, with the rise in technology, cross-device shopping has seen a boom, which has made it challenging for businesses to provide seamless and consistent customer support.
Below are three industries we strongly believe can benefit immensely from chatbots:
Chatbots improve overall IT Service Management (ITSM) efficiency and productivity by handling routine issues much faster. Automation is a key business priority among IT leaders today and chatbots are a next-gen automation tool that can help them achieve more with less.
Rattle Tech’s IT helpdesk bot, a new member of the IT support team, helps people with support requests and quick resolutions. It instantly performs the most common or cumbersome tasks with quicker turnaround time and ease. Our IT helpdesk bot frees up time so your critical resources can stay focused on work that adds value, rather than answering repetitive questions.
Chatbots are changing the way things work in educational institutes, right from giving potential students information about the college, helping people learn new languages, getting student feedback, professor assessments, essay scorings, helping students get acquainted with the culture of the school, and administrative formalities.
Healthcare institutions can benefit immensely from chatbot technology. From booking appointments to sending medical information or refilling a prescription, chatbots offer a host of uses to healthcare providers.