After delivering outstanding results in the APAC market, well-established cloud computing company, Cloudsteer, headquartered in Singapore, announced its next big leap; to extend its operations in USA and EMEA countries.
The Virtual Call Center (VCC), is an extension of the Call Center CRM and the Call Center Software portfolio of CloudSteer. The Virtual Call center is a cloud-based, zero infrastructure solution that caters to both sales and services by providing an end-to-end management for Advertisement ROI, Service Requests Resolution, Automating Enquiries and Service Requests Creation and Processes. The whole method is implemented through an impeccable web channel that tracks all the customers, interactions and records. Therefore, it proves to be a highly-efficient productivity tool for companies who have telecallers/sales/service representatives in-house or outsourced, and want to get rid of such archaic manual micro-management set-ups.
The Virtual Call Center by CloudSteer is indeed a breakthrough in cloud computing. The entire Call Center CRM is brought on a single platform with a hassle-free import of existing prospects in the system that also allows playing of call recording from a browser or mobile app. Through the Virtual Call Center, there’s no need to log into a separate system to import call records to follow-up. It simply provides automated call logging inquiries that are available in the activity history for the prospect or customer that essentially makes the process 100 per cent operative. Additionally, specific features like calendar integration with vigorous follow-ups and reminder management, real-time reporting/MIS & Automation, mass email execution for promotional emails with analytics make the system highly competent for assessments.
Through the Call Center CRM or the Call Center Software, one can even execute pipeline management with optional offers or proposal generation schemes. Similarly, automated enquiries are made routing based, be it calls, emails or forms on websites and portals, etc. The cloud mechanism guarantees total control to the admins.
Coming to advertisement management with ROI visibility, the marketing, sales and compliance reporting and MIS (drag and drop) set a benchmark in Virtual Call Center management. The system also enables escalation notifications and easy click-of-a-button re-assignment. The facility to collaborate with file sharing, polls etc, proficiently eliminates loss of internal information on IMs like WhatsApp and SMS, etc. There’s also an internal chat facility available between users. What more, there is total flexibility to extend the solution to handle specific business requirements.
With thousands of businesses across the globe trusting CloudSteer to power their business processes on the cloud, the Virtual Call Center with no hardware, no software, no speed limits is all slated to replace cumbersome, micro and manpower managed call centers.