Westminster, Colorado: Embers Living’s customers have known it all along, but their business serves up more than just an unrivalled selection of fireplaces, ranging from linear electric fireplaces and gas fireplaces to wood burning stoves, all sorts of fireplace inserts, and grills, including built-in grills and smokers. That is a small piece of the puzzle to their customer satisfaction, but it is only a piece nonetheless.
In addition to Embers Living’s commendable collection of outdoor gas fireplaces, wood burning fireplace inserts, wood stoves, freestanding electric fireplaces and much more, they have one more trick up their sleeve. They have maintained a commitment to that old school sense of personal customer service that keeps their customers coming back time and time again and has resulted in a spotless history of customer satisfaction. The value they provide to their customers is impressive and comes from a thorough commitment to the shopping experience.
Where others might rely on the impersonality and convenience of the online shopping experience to draw sales, Embers Living’s customer service team has taken pains to ensure that the online experience resembles the in person shopping experience as closely as possible. Embers Living’s online sales are only an extension of what customers will experience in their physical outlets, and their purpose is to preserve that integrity between them and their customers.
Far from being a simplified point and click operation, Embers Living welcomes and openly solicits involvement from their customers. Many of their customers find their online store after coming across their informative videos online. In the search for information over the relative value of fuel types like natural gas and wood, among others, their customers turn to them to answer their questions.
Embers Living’s team is experienced and informative as well as helpful. When their customers need input or advice regarding the products they sell or would like direction in working a fireplace or a grill into their indoor or outdoor entertainment, Embers Living provides the expertise to get their customers in touch with the products that will best suit their needs, whether it be a wood fireplace or a linear electric fireplace with remote control capabilities.