Incorporating new-age technologies into your business processes and availing professional IT Services in Coral Gables can significantly contribute to the growth of your brand and accelerate its overall productivity. Among other technologies, making use of Voice over Internet Protocol or VoIP for corporate communications would enable your business to enjoy multiple perks. Smart use of this technology would allow you to unify and streamline customer communication, and gradually expand the customer base as well.
- Creates new sales opportunities: Brick-and-motor sales are gradually getting outpaced by online shopping today. According to reports, a large number of customers now use click-to-call widgets on business websites, thereby improving sales opportunities. The click-to-call system of VOIP allows customers to make free calls from your website. This simple integration can improve the chances of your sales team to up-sell products over the phone, and boosts your sales revenue.
- Crisp and swift customer interaction: Customers hate the long durations it takes for a call to be routed to the correct department. The use of a VoIP phone system can, however, eliminate this waiting time with the use of Interactive Voice Response (IVR) and call routing features. Companies may gather crucial customer input and route calls automatically to the proper destination. The issues of lackadaisical interactions and frustrated customers can be reduced significantly with VoIP services.
- Fewer missed opportunities: A missed call might translate to a missed sales opportunity for a business. Thankfully, VoIP technology helps bridge this communication gap with its round-the-clock presence. Call routing feature especially makes sure that all calls are answered by someone from your team, even if the person to whom the customer directs the call is unable to answer.
- Establishes a professional presence: Improved team collaboration and communication benefit the customer service process, which reflects positively on a brand. VoIP opens doors to several types of communication channels, such as file sharing, messaging, and conferences. Availing multiple services on a single platform ensures better agility for sales teams and helps them to establish a strong business presence.
- Local market presence: Having a local area code for the VoIP number of your business can give your brand an impression of being local, even if your head office is in a different location. Companies may obtain several virtual phone numbers with diverse area codes with IP systems, which makes interstate or intercity expansion easy.
